At first, it was alright, but it progressively got worse along the way. The kitchen manager was the cashier. Learn how the rating is calculated 1 complaint. This is actually about an experience my mother had with Giant Eagle. show of laziness coming from the higher ups. Giant Eagle has extremely terrible customer service. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. Disgusted I found a grey looking mealworm. I am actually highly disgusted with this kind of customer service and hope this won't continue . It's sad to see that people will accept eating a piece of edible paper. My parents come here to get produce, and they got me into the habit, too. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. States they care about work-home balance Pro diversity culture I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. That's just plain irresponsible and rude. good bye giant eagle. It's unbelievably immoral and despicable! Please in the future check your produce before just tossing it carelessly on the shelf. Find 477 listings related to Giant Eagle Grocery in Washburn on YP.com. I asked that they contact me and one customer service representative never even filed the complaint. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! The butchers are LAZY! Overall im frustrated, but I just want my money refunded. And the person who answered was named Morgan, a female. Ripoff Report Needs Your Help! Your self check out is hardly a convenience. So, off to Rite Aide i go! User; Business User; . I just came back to Giant pharmacy after being with CVS. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. Outrageous. My mother and her friend reached out to Lyft first, but due to the fact it was purchased through Giant Eagle they referred her back to the store. And their Apple Seiter tops are always smashed in. Claim it and get a lot of features. And who in the hell can even see tiny print on the smartphone. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. So i am very confused and frustrated. She was rude and said nothing. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. but they want to play that silly "security reasons " game. (419 . BBB Business Profiles generally cover a three-year reporting period. Be the first to write a review for Giant Eagle Supermarket. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Digital coupons only STINK! Good Morning. (being the thing that will keep me out of the store.a cashier was as sick as a dog. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. Products used:Your customer service stinks. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. Disability and food assistance, so every penny counts. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. Goodbye big bird your history. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. Can you imagine what I think you can do with this lousy idea?! I ordered my food and got my receipt. He blewup at me " i was just trying to help" i said in a very rude way! I explained exactly as above and as she is my child - its really no ones business. We will forward their concerns to the pharmacy and regional leader. She said too bad, you need to wear a mask or we can't check you out. My family member luckily get only one 15 minus brake a day! Here are 20 things you might not know about Giant Eagle. Learn how the rating is calculated 1 complaint. are fuel perks now state secrets? Unbelievable. Information provided by various external sources. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. Giant Eagle.. Canfield Ohio last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Team Leader Review. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Tip for consumers:Provide customer satisfaction and a smile. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. My 18 year old daughter was with me and we went into the liquor part of the store to get vodka because my 26 year old niece likes vodka. I think i talked to a team lead? Giant Eagle reviews & complaints. I can't help but to notice a 1 star for most of the reviews. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. So they make you think you must buy 4, but no, only one is enough. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Nothing. Country fried steak & eggs were. This Giant Eagle is in Blacklick Ohio on E. Broad. Your loosing your customer base. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company. Companies can ask for reviews via automatic invitations. ref# [protected] Another rep told me it's a health insurance issue that they can't do anything about. This will surely increase the credibility of your complaint. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . DONATE NOW! I suggest that customers avoid this location as long as this individual is working here. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The next best thing would be some sort of response just so I know you are aware of my issue. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. They told me it was the best they could do and offered no solutions. Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review We have researched this matter and added thecoupon to the consumers advantage card. I let her know I have health issues so can't wear one. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. nav-opener. Find out how to block Giant Eagle Pharmacy caller . As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. Unfortunately, I collect s.S. Get go in Washington PA on Wylie ave.. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. 4. Let me tell you my bad experience with the Giant Eagle Pharmacy on 1250 North Hamilton, Gahanna, Ohio. I said well we waited all that time and the car ahead of us received their prescription so how we would know? I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. You sure have your priorities straight. Something needs done. Even the store manager was unaware that flu shot hours were limited! And having them in the store? Columbia Sportswear I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. We pulled up behind a car and waited 20 minutes! This will surely increase the credibility of your complaint. but 2. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. X . Giant Eagle, Inc. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Anyone can write a Trustpilot review. Columbus ,ohio. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: Other customers heard this and couldn't believe it either. A store associate called me at 7:40am to ask for substitutions and also for any additional items. International Association of Better Business Bureaus. Fresh food. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. We would like to apologize for the consumers experience at the Stelzer location. " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. Desired outcome: I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. I am left with a $139.99 gift card that I cannot use because it does not have a pin. I love that the fruit and vegetable selection is top notch. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. they had no problem refunding my fuel perks then. 1. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. Table of Contents show. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. Piss off! NEVER GOING BACK, Desired outcome: They bring them out and put them in your truck for you. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Because more often than not, they have what is needed and at a fair price! So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . How does that help with a person that wants a grocery list AHEAD of time? I gave her the substitutions and one additional item. Then, i went in. There was a manager standing at front of store with one cashier checking out a long line of customers. I noticed I had an item that had to be removed from my bill. So I am out $200, no refund and my cards have been mysteriously used. Desired outcome: Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. Help even if you are not a cashier, you work for GetGo! I have been going back and forth with customer service about a $10 bonus perk i never got. This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. I have a family to feed and I am very upset. Absurd! No, it is too hard for them to comprehend. How convenient! This is unacceptable. Thank you. Procedure is simple and painless and the staff is ALWAYS pleasant. Hello ********* Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. Category Food & Beverages. I through away the bananas and food that shouldn't be wiped off. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. This is right after Christmas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Click here to get notifications about new complaints of Giant Eagle. I will not shop at this store again and will encourage others to not shop here as well. Phone number +1 724-942-2802. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. This was about 6:30pm. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If she was helping it would not be anyone to watch! This person was watching everyone in the line as if they were stealing. This complaint was posted by a verified customer. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. I purchased chicken salad Giant Eagle last night, 9-28-18. WHY would you allow such a sick person to work and spread germs to your customers???? I would like to be refunded for the costs of the product I never got. Why I constantly continue have this on going issue with this pharmacy has be baffled? Job Work/Life Balance That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Can the consumer advise which location she is referencing? They formed a company called "Eagle Grocery.". Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. (Either January 3rd or 10th). Spacious and very clean store. The most common ethnicity at Giant Eagle is White (74%). No one seemed to care about the mistake made in the store. In recent years they've started carrying more organic and vegetarian products, which is great. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They are not the only game in town. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. The cake had an image I had selected from your website. For example, pharmacy business hours are 8a-8p. Giant Eagle is the business that sold me the defective gift card. Customer Reviews. Phone number +1 412 914 0830. Desired outcome: Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Nov 25, 2022, 12:13 PM PST 0 Views . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. 6932 West Central Ave, Toledo, OH 43617. Even the cheapest of car wash. 8% of Giant Eagle employees are Hispanic or Latino. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. I did. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. We cannot discuss details around this or any situation that may be under investigation. I've never been treated so poorly by the Mgr. The business became a success, and by 1928 there were 125 stores established. They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Submit a complaint and get your issue resolved. Is this your company? I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. Or does that all fall on computers today? 3. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. I placed an online order for a cake at your location in cleveland on Chagrin rd. Review Of Franks Restaurant Hudson Fl 2023. Why am I going to have to go to to your store to get my weekly special circular? She said I needed a mask. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. and come shop your damn groceries yourself and $#*! One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. The apple turnovers were made with mushy applesauce and were tasteless. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Excellent Customer service. He said he was sorry and didn't even know they were closed down?? My prescription was not refilled. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. Desired outcome: Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. I've ordered cakes before with images on top but they where sprayed directly on the cake. The language that was heard today with the front of the store staff was horrible. Giant Eagle service worst ever since Covid 19 started. plus-circle Add Review. Also, why did i not earn perks on Dec. 17 and Dec. 22? As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US.
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