Melanie Hertel . This site is protected by reCAPTCHA and the Google Strata properties come in a variety of forms, with apartments and townhouses the most common. No records of contacts are available for this inquiry. We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. endobj Terms of Service apply. contact maintenance at your nearest Housing Service Centre (6am-6pm, Monday-Friday) submit an online maintenance request submit a maintenance request using the Tenant Assist Qld app. Read More. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. 5Counterpoint Community Services INC and South Sydney Community Aid, No. NSW Public Works staff servicing every corner of regional and rural NSW To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Thats an average of around 1,750 requests every day. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. In order to become a maintenance contractor for the Department of Communities, you are encouraged to register with and view the Tenders WA website. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. 3202 0 obj <> endobj Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! Read more about response times for maintenance and maintenance staff at your home. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. This inquiry is no longer receiving submissions. Your housing provider will already have agreed an appropriate time frame for the completion of works. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For more details, read about response times for maintenance. Public contractsNew South Wales. Copyright Defence Housing Australia, 2015. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. Thursday, April 21, 2022. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. 3. Your rating will help us improve the website. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service In doing this, we support the operational, recruitment and retention goals of the Department of Defence. View all our monitor vacancies now with new jobs added daily! More information. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Title. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. You can do a licence check online through the Fair Trading website or call 13 32 20. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. Keep your property reasonably clean. Communities and Justice, NSW Department of . NSW Auditor General's Department. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Community housing tenants. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. DCJ is improving the experience of social housing tenants. 3227 0 obj <>stream All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Around 640,000 maintenance requests were received and actioned in 2020/21. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. $5 billion. Inquiry into the Management of NSW Public Housing Maintenance Contracts. We spend more than $1 million per day on repairing and maintaining homes. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. This submission has been developed in consultation with our . for more than 300 client partners > 500. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. You will need to give as many details as possible about the problem that needs repairing when you call. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with Privacy Policy and any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. A contractor will contact you to make an appointment for an inspection and/or repair to take place. 2 0 obj Tenants are best contacting their tenancy manager of their housing provider. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). If you are having any difficulties, you should speak to your housing provider. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Public housingNew South WalesMaintenance and repair. 1,500 projects. Information for Queensland public housing tenants. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. %PDF-1.6 % The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Please enable scripts and reload this page. service contract; rather, it is a set of general guidelines. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Contract region. . You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. connection to their country and culture. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi Working to improve the service and experience for our tenants. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). endobj Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. Head Maintenance Contract. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. If we accept the request, a tradesperson will contact you. This outlines the business processes for property maintenance, including repairs. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. Information to tell us When you request maintenance, tell us: endobj If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. Housing NSW. For any questions, please email procurement@dha.gov.au. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. *All figures current as of 30 November, 2021. Parliament. Your rating will help us improve the website. The cleaning services contract is managed by Public Works Advisory. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. The caretaker period for the NSW Election commenced on 3 March 2023. 1/17/2022 As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Maintenance Officer jobs now available in Lake Munmorah NSW 2259. %PDF-1.5 The length of time it takes to contact you depends on the urgency of the work. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We appoint contractors to our panel via Austender through our rolling tender program. The contracts are published on theGovernment tender's website. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. Copyright Defence Housing Australia, 2015. stream <> Resident satisfaction survey period July-Nov 2021. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. The contracts are published on the Government tender's website launch. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Particulars of the goods or services to be provided under this contract. % Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. To request maintenance that is not an emergency: For more details, read about response times for maintenance. To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. Department of Customer Service. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Maintaining a large property portfolio is costly work. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. The Police Assistance Line will give you an event number for your report, make sure you write this down. >W&{U%0j` 7061001. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Contract Administration Heritage Professional Property Administration Property and Asset Management. We appoint contractors to our panel via Austender through our rolling tender program. You will need to give the event number to Maintenance Line staff when you call to request a repair. DFFH - maintenance policy and practice We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. The data can be customized through filters, and downloadable report options. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . Department of Enterprise, Investment and Trade. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. Series: New South Wales. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). How can I access Department of Customer Service information? We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT Services and support. This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . Agency Department of Education - SINSW. Contract Award Notice ID. <>>> For general enquiries, feedback, complaints and compliments. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). AQxHV:Uz h$Ydy:gsnt%,y0);. North Coast. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. You may be trying to access this site from a secured browser on the server. Who to contact. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. O'Donnell & Hanlon Pty Ltd. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Back to top Aboriginal flag Torres Strait Islander flag Public Accounts Committee. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. # The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Communities and Justice Grants. The Housing Call Centre arranges most responsive maintenance for public housing properties.
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