The fax number for Mobility Eligibility is 404-848-6900. Customer Guides and other written materials are available in alternative formats. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. All future replacements are $5. Customer Name (first and last) or Customer Identification Number. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. MARTA Mobility. Customers are responsible for providing access to gated communities or secured complexes. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Benefits and job security are a plus also. (Across from Lindbergh Center station) To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The thirty (30) Minute Ready Window will begin at the stated Ready Time. A MARTA Mobility Service Agent will explain the service and/or mail an application. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. 2. Customer Service. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Mobility Operators are prohibited from administering medication. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Please contact Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Local, Express, . If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). 404-848-5000 . Visiting customers must provide verification of their eligibility to MARTAs eligibility department. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. If known, nearest cross streets and easily identified pick-up points. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Superintendent of Mobility Operations If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 1. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA Police (Non-Emergency) 404-848-4900. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. . A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Travel Companions are subject to the regular MARTA Mobility fare. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Mobility Fares pageto learn more about paying for MARTA Mobility. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). It is strongly recommended that a customer using a manual wheelchair have attached footrests. The operator will not carry packages through the door. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Riders' Advisory Council; . Atlanta, GA 30324-3330, In Person: If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Visit our MARTA Mobility page to see the qualifications for this service. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. The position pays very well also. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 404-848-5000 . The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Transit; MARTA Service . Student Program (K-12) Group Discount. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Exact addresses of both the origin and destination. MARTA Transit; MARTA Service; Facebook; Instagram; To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customers may also cancel via the MARTA website @ view details. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Click here to download the Mobility/Paratransit Application. 2424 Piedmont Road, NE Atlanta, Georgia 30324-3330. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator The assigned Mobility bus is scheduled to arrive during this time. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Get to Know MARTA. When does my Reduced Fare Breeze Card expire? Subscription service can be suspended for a maximum of thirty (30) days. Customer Service. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Where can I purchase bus passes? MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. MARTA Customer Experience. Operators are not permitted to handle service animals. Indicate the use of a service animal, if applicable. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). for any inconvenience. For this reason, different types of eligibility that have developed in the transit industry, including: [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Reduced Fare Office OR (Forsyth Street Side) Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Parking Availability; Parking Fees; Key Parking Status; More. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Train Hours. 2424 Piedmont Road, NE Indicate the type of mobility aid used, and if the lift is required. MARTA Reduced Fare Office Cards MUST be turned in immediately for a re-placement at no cost. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA Customer Experience. This service is designed for customers who can use the fixed route system if an accessible route is available to them. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Customer Service. MARTA Police (Emergency) 404-848-4911. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Atlanta, GA 30324. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. 404-848-5826. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Solicitation or selling goods or services without the express permission is prohibited. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Small strollers or carts must be securely held and not block aisles or passageways. MARTA is diligently working to fill these positions as soon as possible and we have. Rail stations have both elevators and escalators. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety.

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