Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Ensure you select the correct Chart format." I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Thanks for your time! Test it first by using real email addresses before you hit that button! Back to the superbadge. What other fields do you need to add? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have tried a thousand times with all variationsand the same error keeps coming up. Thanks so much for responding. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I'm STILL hacking away at this error message. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Trailhead Baby any idea? Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Ensure you group report results correctly. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Take a break, grab a snack, and watch this video. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! This error stumped me for a while as well. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. This is a fun challenge - if you are, like me, a total Service Cloud novice. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Sign in Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. The free lemonade offer worked! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. . At last count, there are 81 Salesforce Trailhead projects for developers. Configure a named credential and remote site according to the specifications outlined in the business requirements. This is really a tricky one. You write beautiful things. Appreciate any help. It is now working. We recommend using a new Developer Edition (DE) to check this challenge. I started the whole of the following steps in this section with the objective of creating a macro. for Challenge 7. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Making dinner for Mom! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Leave a comment for the Trailhead Baby! That proved to be incorrect. It's a picklist. Did you check the values? Open a Case in the service console.2. If you haven't taken the Onmi Channel module yet, now is a good time! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? (The badge is all click, no code.) I have created also both categories. We recommend using a new Developer Edition (DE) to check this challenge. After changing the name of the inactive user it worked for me. I am right now @ step 6. hope to finish the superbadge now soon.!!! on 6th challenge. Hi I am stuck in challenge 6. I also confirm that no additional code exists in this org. These have different SLA milestones an agent has to hit its the same in this section. Error: "We can't find the Entitlement Name in the System Administrator Profile. Ensure Agents have access to Knowledge when viewing a Case". That is why I referred to the question that was asked to you before on May 31st. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you are short on time, start around the 20 minute mark. Any help would be greatly appreciated. That is frustrating! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Yes! Thanks!!! But I didn't complete it. We recommend using a new Developer Edition (DE) to check this challenge. My brother has started to play with me! Initial Response milestone- You only need 1 criteria. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Note the filter. Hello Trailhead Baby! You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Below are tips and gotchas for each report / dashboard. Thank you SO MUCH. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. "Please help to resolve this. Will you be able to guide me? It's a status. ", There are two options for email to case. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Review the steps to rename the console to 'Cloud Support Service Console'. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. The demand for UI/UX design implementation is continuing to grow. No idea what is missing. any ideas? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Coild you please help me out? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I have named and renamed it (Over and over and over). Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks for the help! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I don't know what else to try. You will need it. I have enabled the knowledge user check box in the user profile. (Hint- search in setup for "support process". Use Lightning Knowledge to create a knowledge base for better customer service. Did i use the wrong template? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. An action can be added to the page layout. This is my journey- a normal kid by day- a Trailhead explorer by night. Checkboxes: Missing 3 that should be checked. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Making dinner for Mom! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. It's easy to miss. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Is there an "email template" in the "email template" object? THANK YOU! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. R&D, A project with Daddy: My favorite daily process! Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? but i don't know what is next step? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I was very impressed by this post, this site has always been pleasant news. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Tonight's challenge involves the creation of two processes. here is the complete guide for designers that will increase your knowledge. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Thank you! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Wait 24 hours then re-create the process. Does this help? When I made mistakes, I simply reverted to the last saved version. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. read more, Youre going to think Im totally pathetic for writing about this!!! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Let's do this. Could you shoot over a few screenshots of what you have? I've no clue what more I need to do to complete this challenge. Did you create a new console? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I'd just give it 24 hours then recheck the challenge. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Thanks a lot in advance. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Ensure you set up the routing for Advanced Cases properly. "I named the process :"Cloud Technical Team" !Not sure what is going on .. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Well occasionally send you account related emails. Tonight's challenge involves the creation of two processes. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Any clues as to what I might be missing? Did you start with a clone of the correct profile? Would you like to share some details of your current configuration? But I have created this Data Category, so I'm not sure what the issue is. Telecom Billing System2. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. And it's a little trickybut you can find out if you google it:). Thank you for your time and response. Your help is needed! I am glad that you figured it out. "Can you please help me, what am I missing? Already on GitHub? Do share more like this. This is my journey- a normal kid by day- a Trailhead explorer by night. I hope that you feel inspired. Is knowledge.* On the lightning page layout? I really learned a lot here. Challenge 4 Case Routing. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Create the Cloudy Technical Team support process! thanks a bunch. I have the Milestones field in the page layout too. I have created and recreated the Cloud Technical Team support process more times than I can count. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. But trailhead gives an error message back. This is where you start building out the ability to manage support levels. I was able to work out a solution, I will outline it below. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. It was an interesting project, and I wanted to share some lessons learned from . If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Also, I've included Entitlements in the console. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. You also get personal insight into the life of a Trailhead Baby! Make sure that the correct date range is selected. Hi Trailhead Baby, I'm losing my mind here. I am the Trailhead Baby! Rated Accounts by State The record count for state and account rating are automatically added. Knowledge Basics for Lightning Experience. Hello. Have you set up the routing address? I got it figured out. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Or rename a standard one? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Did it help? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Still stuck? When you start a create a new report, simply click to start with a clean screen. Its awesome once its all working. I am getting mad over this error now. . Usually this is due to some pre-existing configuration or code in the challenge Org. Ask Question Asked 2 years, 8 months ago. I'm whole again. It's likely something simple like an extra character. Service Cloud Specialist Superbadge Challenge 2 Question. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Thanks a lot. I have the same problem and my Entitlement Process is already active :(. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Remember you can only have one assignment rule per object and the instructions specify two routes. Empty the recycling bin. Thanks in advance. One of my favorite new things this week was taking a shower with my whole block collection. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Activate your knowledge groups and sub-groups. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. No. Take a break, grab a snack, and watch this video. Found my mistake (apart from taking it too literally). The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Trailhead Baby, THANK YOU SO MUCH!. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Excellent article and with lots of information. Did it help? How can you update it as status field is inactive dring recording procedre? Any help! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Alas, fingers crossed for the next challenges. Hi fixed it. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ask Question Asked 2 years, 8 months ago. Are you sure you want "email to case"? Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ask Question Asked 2 years, 8 months ago. I'll keep checking if I missed anything. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Tweak service Console. I also ran into this after copy pasting the API Name out of the error message. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Tags hours of inactivity vs hours of being created. I am not sure what I'm doing wrong? I usually visit your website and I always learn something new from here. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I'd bet that the solution is to "clone" not rename. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . I'm at a loss as to what I could be missing. If you did them recently, try not to leave it too long to attempt this superbadge. I tried 10 different possibilities. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Grief! Sounds like an easy oops! Sorry . 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Any ideas that can help me? It has to be so simple. I am not sure whether its correct or not. Ensure the Customer Contact can be tracked on Cases. I didn't change anything and retried the "Check Challenge" just now and it worked. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Could you share some details of what you have? Why the change of heart? We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Thanks. * Able to be used on a profile level? I have read every message I can find and have double and triple checked everything I can think of. Has any code been used with your org? If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. My problem was that I had 2 users with the same name: Ada Balewa. I have sent screen shot of my report to rebecca@capstorm.com . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Was this badge FUN or what?! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. (might not matter)The biggie- violation action- Does need to be dynamically assigned. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Yes! This superbadge in specific helps building reusable granular components. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. hmmm You do not want to enable all of the checkboxes. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Does this match the requirements? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. {!Case.OwnerFirstName}, Ursa Major Solar. I kept that particular module open one on screen while I walked through this step. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? This comment has been removed by the author. 3 new items on utility bar. Challenge 1 Configure Outbound Application and Integration Security. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure you group report results correctly. " Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time.
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