how do i contact stubhub for refund?

International orders are handled a bit differently than those within the US, @Lighty7. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. How do I complain to StubHub? Ohio Attorney. Customer Service training is needed. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Having difficulty navigating this. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Congratulations on your sale. The old bait and switch! Georgia Whats The Difference Between Class 2 And Class 3 NI Contributions? Sit back and relax while we do the work. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. On March 7th, StubHub emailed Marrali a copt of its refund policy. on 2/28 at 12:51PM Lots 81-82 Street C Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! this link is to an external site that may or may not meet accessibility guidelines. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub changed its refund policy about a month ago. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. This number worked fantastically, and I got all I needed accomplished! In other words, when it can be too late to get a refund. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. You never know when you might find yourself financially strapped - the good news is you have options. We'll do our best to get back to you in the next 24 hours. It is free to list tickets for sale, and to search for tickets to buy on StubHub. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. We have a great help article here which provides the steps to list these Mobile Transfer tickets. New Jersey As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Click here to explore your options! You will enter your community username and new password and done! Once you receive that email you can log into your account and navigate to the StubHub wallet. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. DoNotPay doesnt care about that. A few days later I'm only paid out for 1 set of tickets. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. NewsletterDollar ScholarStill learning the basics of personal finance? And never again. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Have an idea for StubHub? Bradley R. Hightower. Ticketmaster will be the only place selling VIP Tickets though. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Find the sale. Reply anytime to let us know how we can improve. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). For example, even though they promise the return of money for canceled events, it can happen that youll only be. 7 calle 1, Suite 204 Remember, your order is covered by our FanProtect Guarantee." If you feel like StubHub cheated you, you could take action against them. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. You will enter your community username and new password and done! The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Reached out to customer service twice still can't list tickets. Wish they would help. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Sign in, or if youre new to StubHub, sign up for free. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. North Carolina I saved to buy expensive tickets as a gift for my wife and now we cant go. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. All Rights Reserved. What Qualifying Event Would Trigger 18 Months COBRA Continuation? DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. All Rights Reserved. Get immediate StubHub support from HelpOwl.com. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. An email might never be responded to, and the same goes for phone calls. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Open a new browser and try logging in again. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Horrible customer service. There Application crashes. From everything weve seen, the StubHub customer support is quite thin, to say the least. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. 1.866.788.2482. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Illinois By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Just log into your DoNotPay account using any. New York It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Click or tap See actions and select Make changes. You can also try refreshing your Listings page. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The company does have something they term FanProtect Guarantee in its User Agreement. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub sellers set the price of their tickets. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Enter your gift card number in the Add a Fancode & gift code section. The seller would net $85.. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Explain your scenario, and provide any applicable evidence. Those will be paid out by the end of May. "If you have tickets to a show that is postponed, you will be able to select your refund . Let us teach you the major money lessons you NEED to know. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Please take the tickets directly to the box office for a refund. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. It is possible to request a refund on a purchased StubHub ticket manually. All rights reserved. We are changing the way you register and sign-in to the StubHub Community. I think I'm golden and I made my sale. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. If you have already been paid, we'll charge your credit card on file to recover the payment. 0. This material may not be published, broadcast, rewritten, or redistributed. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Marrali just wants her money back, and she's not the only one. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Your California Privacy Rights / Privacy Policy. Your online site is a disaster, It does not work to apply a credit. StubHub offersthe retroactive refunds because the live events industry is opening back up. Find help with your questions from other fans through our own peer-to-peer community! If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Email: This information has not been added. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). 1:00. You have lost a customer for life! StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Sellers . If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Had a concert canceled because of COVID-19? Who do I contact? The company prides itself on being a Fan-to-Fan service. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. DoNotPay records the details of your purchase to boost your chances of winning the refund. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. 6:00 AM - 7:00 PM PT weekends. Get useful tips, expert advice and cute animals in your inbox every week. No. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. How do we request the refund? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Youll get a refund if your event is cancelled and not rescheduled. Does StubHub have live chat? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . To reach customer support call 1-866-788-2482 Find contact information here. Ads by Money. Customer service all the way to your seat, 2000-2022 StubHub. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Great help!!! how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. On March 7th, StubHub emailed Marrali a copt of its refund policy. https://money.com/stubhub-refunds-covid-19-cancellation/. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. but I havent been able to get in contact with anyone from StubHub. The April 25th show was canceled due to COVID-19. There's a class action lawsuit against StubHub from other customers who want a refund too. Ticketmaster for Ever. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. These are often free tickets the seller can relist. We cant contact them and ask them to lower their prices. StubHub is offering the retroactive refunds now because the live events industry is opening back up. For obvious reasons, this isnt usually a satisfying compensation. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. What a horrible service! People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Click here to update this department. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Hurry up and access DoNotPay from any web browser to check out everything we offer. Copyright 2020 Scripps Media, Inc. All rights reserved. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Your refund will be processed to the payment method used at the original time of purchase. / What happens when an event is canceled. Contact us United States and Canada. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Poor customer service is the biggest pet peeve to DoNotPay. Otherwise you will receive a voucher for 120% of your purchase price. We just sent you a welcome email. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Perhaps Its Time to Switch to Something Other Than StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Are You Having Trouble Getting in Touch With StubHub? How do I contact StubHub for refund? The clause is designed to protect both buyers and sellers. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Very dissatisfied customer. How do I contact StubHub for a refund? They are printed with duplicate. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Harris Teeter. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. A million dollar company can not compensate a loyal customer a few hundred bucks. I was refused to talk with a supervisor , I had 4 tickets listed. We may be compensated if you click this ad. I have been trying to purchase tickets for over a week now. Have a StubHub question? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. What do you mean Dming the moderators? Indiana: "approximately 6,800 consumers" affected. And the exact same seats they re listed and sold for a different amount sold and the payout. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Louisiana 03-31-2022 08:37 AM. Sorry we couldn't be helpful. It's a code that starts with SH followed by some numbers. They have a VOID watermark. Apply your StubHub balance during checkout on your next purchase. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Customer service all the way to your seat, 2000-2022 StubHub. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Interactive chat How to reach a live person: Speak "customer service" at first prompt. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed .

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