Report that your item hasn't arrived. Proof the buyer received a refund before the case was closed. If you're getting a refund, it will go back to your original payment . Upload tracking as soon as you ship the item. Excellent!! This will help you deduce where the package is and . what can i do? After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. I recently sold a pair of shoes and shipped it via USPS priority, to a confirmed address and eligible for seller protection. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. Welcome to the Shipping board! You'll need to provide tracking within 3 business days of the request being opened, if you haven't done so already. No, consider this specific tracking update message to mean that your package has actually been delivered and if it hasnt been physically dropped off at your home or office its with someone that you can visit to get your package from directly. If eBay steps in to help, you will no longer be able to issue a refund. Your agent is the reshipper. Package delivered to agent for final delivery; what does this mean for your package? document.write ("-->, . if (document.mmm_fo) document.write ("&mmm_fo=1"); If the package was "Delivered to Agent for Final Delivery" at your work address you should call the reception or mail room of your work to begin locating the item. Are you a seller who needs help with shipping? The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. "Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am." Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! According to several USPS employees, management gets on the drivers case if they return back with unhandled or undelivered mail. "That is it used to until about 2-1/2 months ago. Im at a loss, it happened for the first time and the buyer is tuned for a refund. You can still close it if things are resolved. So, lets look over in more detail who USPS actually considers to be a qualified agent, and who they may have delivered your package to. 'Delivered to an agent USPS' means your delivery was attempted, but you could not sign for it. I will call usps in the morning but just wondering if someone Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update 2022 Winter Seller Update The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Your email address will not be published. Packages often end up at the local postal service, and the USPS tracking system shows the same status. All content is for informational purposes only and should not be considered financial advice. See the instructions below to find out how. Youll need to provide new, additional information to back up your appeal. I called ebay and the automated system closed the case in my favor. I have been using the service for 10 years now. When you make an appeal, eBay will review the case and any new information you provide and come back to you with a final decision. How can you purchase postage through PayPal without Ebay? This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. If the orders total cost (total of item(s), shipping and tax) is high (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), signature confirmation is required. That way, they do not get a negative mark for not delivering the package, and they can put it back on their truck for delivery the following day. Why Did My Package Go Farther Away, USPS? A strong shipping strategy is key for a successful holiday. My customer lives in Linton, IN. So, you may have a hard time figuring out who exactly they delivered the package to, especially if this is the first time one of your packages has been handed to an agent for final delivery. Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. document.write ("'><\/scr"+"ipt>"); Your position is unchanged in strength. Wondering what to do if USPS says delivered in mailbox, but there is no package, why Amazon delivery is so slow, or how late USPS delivers packages? So im left scratching my head with no option but . I guess the customer does not get the item. Select your reason for closing the request from the dropdown, and add details if you want to. Their Virtual Mailbox is great to have while on the road. In this article, Ill be covering what exactly this message means, who currently has your package, and what to do if you dont end up receiving it along with other common questions as well. Clearly, I can't do anything in person to resolve the issue. Last edited by DDRode; 01-12-2021 at 03:46 PM. 1 12 12 comments Best Add a Comment Snapp_Tastic 2 mo. Feel free to share other examples. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. An agent refers to whoever receives the package, but it doesnt only have to be an authorized person. If they misplace a package, there's not a thing USPS can do about it, and eBay sellers are protected because you directed it to be shipped to a third party. What happens if USPS informs you that your package was delivered to an agent for final delivery instead of you? Refunds are typically available within 3-5 business days. document.write ("&loc=" + escape(window.location)); Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. The shipping address is correct. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? This can admittedly be a bit of a hassle, but it will ensure that the problem gets looked into and treated seriously. The overwhelming majority of packages handled by the USPS, by FedEx, by UPS, and by other shipping partners are going to be handled by their own employees right up until the moment of delivery not handed over to agents to go the last mile. 3 HeadPineapple7491 14 days ago Thanks This is a University that accepted the delivery. So this worked out thanks for all the suggestions. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. Tracking details showing the buyer received the item before the case was closed. Ship the item within the estimated handling time in your listing. I checked the box, I have several more of that item here and their is nothing to cause this on the box. Does your buyer live in Melbourne, KY? If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. What now? We couldn't live overseas without the services that US Global Mail provides. The USPS driver states that they delivered it to themselves. These agents will take the package and sign it on your behalf. Read our article on shipping for sellers. Some examples of agents may include parcel locker services, concierge, and front desk. I HIGHLY recommend the services at US Global Mail. Unfortunately, the answer is it depends.. I can't even raise a case to refund it. If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. Secondly, delivered to agent for final delivery isnt typically used for other members of your household, such as other family members. Tell the rep about the status of your package and your request. Because its possible one of these may apply to you, I wanted to share them with you. DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! Check your seller preferences. Payment disputes can take the form of a chargeback or other type of dispute. Waiting for your USPS package to arrive can get inconvenient easily, especially when it takes longer than anticipated. This subreddit is not affiliated with or endorsed by the United States Postal Service. You will also be able to work with them directly to find out what options are available to you. This is important because if by any chance the pkg gets "lost" on USPS property or in transit, QVC is . if (document.context) document.write ("&context=" + escape(document.context)); Honestly it makes no sense. When USPS hands off the package to an agent, from their point of view the job has been successfully completed. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. In any case, there should be a geolocation tag at the point the scan was made. var m3_r = Math.floor(Math.random()*99999999999); Copyright 1995-2023 eBay Inc. All Rights Reserved. This may occur when it is impractical or impossible for USPS to actually deliver the package directly to you, or if you arent home to actually receive the package. Check With Those Who May Have Received It, 5. If you had already received a refund, get in touch with the seller about what to do next. I don't have any idea where it's been, but finally made it. Delivered to Agent is the right scan, it's not being delivered to you, it's being delivered to your agent who is then responsible for getting it to you. So the tracking shows that the item has been delivered. If, however, the authorized agent that has received your package for final delivery was a coworker or a neighbor that you trust you might find your package to be missing a little longer than expected at least until they reach out to you and let you know that they accepted the package for you and set up a time to drop it off or have you come by and pick it up. The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. The error in tracking still shows but usps is telling me the customer has the package. #7 01-12-2021, 12:23 PM . ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. Complete a change of address online and deliver the form to your local post office. Respond to any buyer messages in a timely manner. Your item may still be in transit. The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. What Does Delivered To Agent For Final Delivery Mean On USPS? In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. it sounds like the "final agent" which is not usps lost the item. Free shipping for many products! Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. Usually, I put my name on a package and an address of a warehouse. Should I ask them to mark some options? So, this will be the post office youll want to reach out to! Once the buyer has let you know that they have an issue, you have 3 business days to make things right. 100% satisfaction guarantee. I never used to see this but the last few months or so it happens on SOME but not all packages. Is Getting a Refund for a USPS Late Delivery Possible? They've done a beautiful job managing my mail and shipping needs. That is the ebay global shipping center where the package is then resent to the buyer in another country . How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. What Does Delivered To Agent For Final Delivery Mean? Sellers talk about the importance that choosing the right shipping service, Oh, Ship! So, they should be able to locate the exact place the package was dropped off, and work with you to ensure that you receive it. After several days, the package did not arrive, and nobody that you talked to was able to locate it. document.write (document.charset ? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So, its possible the package may actually arrive straight to your door from USPS the following business day. Now I can't be sure that some "agent" won't just steal my package. I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. Here's what to do: Dial 1-800-222-1811. Try it free. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If your item arrives, you can close your request. ", he Lord it showed up here today. 1. However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost.
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